Shipping and Delivery
Orders are processed within 1-2 business days and shipping times range from 3-14 business days based on where your package is being sent. We ship Monday through Friday. We do not ship on holidays or weekends by USPS Priority Mail or USPS Parcel Select and UPS Ground or UPS Ground Saver and there may be delays in shipping. We can't guarantee your package will be delivered on a specific day. We are not responsible for incorrect addresses please include P.O. Box # in delivery address as USPS doesn't offer door delivery in certain areas. Please specify to send by USPS/UPS when placing your order with the address given. We are not responsible for the carriers if they deliver to the wrong house. If this happens we will assist with filing a claim. Claims with carriers take weeks or months.
Weather
While we understand that delays may occur due to weather, availability or other circumstances, we strive to do our best to deliver your product to you as quickly as possible. Winter shipments may arrive frozen or extremely cold. If the oil appears frozen solid or "clotted", DO NOT open the bottle. Let the bottle gradually warm to room temperature, then open and serve.
Customers are responsible for all shipping charges for incorrect addresses. Please verify all addresses and include apartment number, suite number, unit number, etc. as appropriate.
Membership
Members will receive the delivery of their Extra Virgin Olive Oil according to their membership level. Shipping for memberships is include.*
*Only available for orders shipped to single addresses in the 50 United States and excludes Territories and FPO addresses.
Please note: due to the fact that all our oils originate from small, artisan producers, their quantities are very limited and may not be available at the time you place your order. We will make every effort to meet your requests and fulfill your orders on a timely basis. We reserve the right to substitute bottle sizes.
Returns/Exchanges/Damaged Shipment
Almost all of our oils have bitterness and pepperiness to their tasting qualities. These are attributes that indicate the oil is good for you.
Currently we do not accept returns or exchanges. All orders are considered final. If you are not 100% satisfied with a product, we want to know why so please call us at 617 859-8582 or by email at info@extravirginolio.com. ALL SALE/PROMO/BOGO ARE NON REFUNDABLE.
We take great care to make sure that our products arrive in their best condition. If for any reason your order arrives damaged, please follow the explicit directions and protocols, we ask that you keep all the packaging with broken content(s) and send us a photo of the damage item(s) to info@extravirginolio.com and contact our customer service department within 5 days of receipt of the product by phone at 617 859-8582 or by email.